Privacy Policy for Coral Canines
At Coral Canines, located at 89 Tiong Bahru Road, Unit 02-17, Central Plaza, Singapore, Central Region, 168735, your privacy is paramount. This privacy policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) in accordance with applicable laws, including the Singapore Personal Data Protection Act (PDPA) and general data protection principles when you use our online platform or engage with our services.
Information We Collect
We collect various types of information to provide and improve our pet care and grooming services, including professional dog grooming, creative fur coloring, breed-specific styling, de-shedding treatments, pet-friendly spa services, dental hygiene, nail trimming, paw care, and pet aroma therapy. This includes:
- Personal Identification Information: This may include your name, contact numbers, email address, and physical address when you register for an account, book an appointment, or contact us.
- Pet Information: Details about your pet(s) such as name, breed, age, health conditions, temperament, previous grooming records, and specific service preferences (e.g., color choices for creative coloring).
- Transaction Data: Information related to services you purchase, payment methods, and billing details. We do not store full credit card numbers on our servers.
- Communication Data: Records of communications when you interact with us via phone, email, or our online platform.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, and usage patterns. This helps us understand how our site is used and improve its functionality.
How We Use Your Information
The information we collect is used in various ways to ensure we provide the best possible service:
- To Provide Services: To schedule and deliver grooming, coloring, and other pet care services you request. This includes customizing services based on your pet's needs and your preferences.
- To Process Transactions: To manage payments for our services.
- For Communication: To send you appointment confirmations, service reminders, updates about your pet, and respond to your inquiries.
- For Marketing and Promotions: With your consent, we may use your contact information to send you information about new services, special offers, or events related to Coral Canines that we believe may be of interest to you. You can opt-out of these communications at any time.
- To Improve Our Services: To understand how our services are used, gather feedback, and continuously enhance our offerings, including our online platform.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Data Protection and Security
We are committed to protecting the security of your personal data. We implement a variety of security measures, both technical and organizational, to maintain the safety of your information when you place an order, enter, submit, or access your personal information. These measures include data encryption, secured networks, and restricted access to personal data for authorized personnel only. We regularly review our security practices to ensure they remain effective and up-to-date.
Sharing Your Information
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without your explicit consent, except in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as payment processors or IT support, provided those parties agree to keep this information confidential and comply with data protection regulations.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Your Data Protection Rights
You have certain rights regarding your personal data, which include:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Retention of Data
We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy or to comply with legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
Third-Party Links
Our online platform may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to This Privacy Policy
Coral Canines reserves the right to update this privacy policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Your continued use of our services after any modification to this privacy policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.
Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
Coral Canines
89 Tiong Bahru Road, Unit 02-17, Central Plaza,
Singapore, Central Region, 168735